Privacy Policy

This privacy policy describes how The Tailored Gent collects, uses, and protects your personal information when you use our site and related services. We are committed to protecting your privacy and handling your data in a transparent manner, in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect different types of personal information depending on how you interact with our site and services. This may include:

Contact Information: Your name, postal address, and potentially delivery addresses when you place an order or create an account.

Order and Transaction Information: Details about products and services you purchase, payment information (processed securely by third parties; we do not store full payment card details), and order history.

Account Information: If you create an account on our site, we collect your username, password, and any profile information you provide.

Service Information: Specific details required for services like custom tailoring or alterations, such as measurements, style preferences, and fitting notes.

Communications: Records of your correspondence with us, including inquiries about products, orders, or services.

Usage Data: Information about how you access and use our online platform, including your IP address, browser type, operating system, referral source, pages viewed, and the time and date of your visit.

Preferences: Your marketing and communication preferences, and potentially preferences related to products or styles.

How We Collect Your Information

We collect information from you in the following ways:

• Directly from you: When you place an order, create an account, subscribe to updates, fill out forms (e.g., for tailoring services), contact us through our online platform, or interact with our services.
• Automatically: As you navigate through our site, usage data is collected using cookies and similar tracking technologies.
• From third parties: We may receive limited information from third parties who provide services on our behalf, such as payment processors (confirming transaction status) or shipping providers (delivery updates).

How We Use Your Information

We use the personal information we collect for various purposes, including:

• To Process and Fulfill Orders: To manage your purchases, process payments, arrange shipping, and handle returns or exchanges.
• To Provide Services: To deliver custom tailoring, alterations, and other services you request.
• To Manage Your Account: To create and maintain your user account on our site, allowing you to access order history and saved information.
• To Communicate with You: To respond to your inquiries, provide customer support, and send you updates about your orders or services.
• To Improve Our Services and Site: To understand how our online platform is used, identify technical issues, and enhance the functionality and user experience.
• Marketing (where consent is given): To send you promotional material about products, services, offers, and events that may be of interest to you. You can opt out of marketing communications at any time.
• For Legal and Security Purposes: To comply with legal obligations, prevent fraud, resolve disputes, and enforce our terms and conditions.

Legal Basis for Processing

We rely on the following legal bases to process your personal information:

• Performance of a Contract: Processing necessary to fulfill your order, provide tailoring services, or manage your account, as these are services you have requested.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, ensuring the security of our online platform, or preventing fraud, provided these interests are not overridden by your data protection rights.
• Compliance with a Legal Obligation: Processing necessary to meet legal requirements, such as tax obligations or responding to lawful requests from public authorities.
• Consent: In certain situations, we may rely on your specific consent to process your data, particularly for sending direct marketing communications. You have the right to withdraw consent at any time.

Sharing Your Information

We may share your personal information with third parties in specific circumstances:

• Service Providers: We share information with trusted third-party service providers who perform functions on our behalf, such as payment processing companies, shipping carriers, IT support, and analytics providers. These providers are contractually obligated to process data securely and only for the purposes specified by us.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it. Factors influencing retention periods include the nature of the data, the purpose of processing, and legal or regulatory obligations.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is entirely secure.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal information. These may include:

• The right to access: You have the right to request a copy of the personal information we hold about you.
• The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• The right to erasure: You have the right to request that we delete your personal information, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal information, under certain conditions (e.g., for direct marketing).
• The right to data portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller, under certain conditions.
• The right to withdraw consent: If we rely on your consent to process your information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the physical address provided below. We may need to verify your identity before fulfilling your request.

You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to function effectively, improve your experience, and analyze site usage. Cookies are small text files stored on your device. They help us remember your preferences, understand how you interact with our content, and deliver relevant advertising. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.

Links to Other Sites

Our online platform may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update our privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy periodically for any updates.

Contacting Us

If you have any questions about this privacy policy or our data practices, you may contact us by mail at:

The Tailored Gent
45 Collins Street,
Melbourne, VIC, 3000,
Australia